Please read carefully. Your acceptance of a booking implies you have read and understood the following Terms and Conditions

TERMS AND CONDITIONS - FOR SUPPLY OF RICHARD PALMER CONSULTANCY COMPUTER TRAINING SERVICES AND FACILITIES

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1 DEFINITIONS

a) Richard Palmer Consultancy means IT On Track 2000 Limited T/A Richard Palmer Consultancy whose registered address is 87-89 Park Lane, Hornchurch Essex RM11 1BE

b) "The Purchaser" means the person, firm or corporate body wishing to attend or use the facilities/services and courseware.

c) "The facilities/services" means the various training courses or other services provided by Richard Palmer Consultancy or it's agents or partners at its premises or elsewhere as agreed which have been commissioned by the purchaser.

d) "Courseware" means the course manual, exercises and other relevant documentation made available to purchases attending or using services provided by Richard Palmer Consultancy.

2 THE CONTRACT

a) The contract for the supply of the facilities/services is agreed by the issue of Richard Palmer Consultancy's confirmation in the form of the invoice(s). Where the purchaser has not provided a written or formal confirmation the issue of Richard Palmer Consultancy's invoice is deemed to be acceptance of a contract between the purchaser and Richard Palmer Consultancy. Clients wishing to refute this acceptance must do so by 5pm in writing on the third working day after the date stated on the invoice(s) at the Richard Palmer Consultancy address shown on the invoice. A facsimile transmission will be acceptable.

b) These terms and conditions supersede and replace any previous agreements, proposals or representations made between the purchaser and Richard Palmer Consultancy for the provision of the facilities/services. These terms and conditions shall prevail notwithstanding any terms and conditions contained in any order submitted by the purchaser. Any variation to these terms and conditions must be agreed in writing by Richard Palmer Consultancy.

c) The waiver by Richard Palmer Consultancy of any breach of these terms and conditions shall not prevent its subsequent enforcement and shall not be deemed to be a waiver of any subsequent breach.

d) The purchaser shall procure the observance by its representatives attending or using the facilities/services and using the courseware of its obligations under these terms and conditions.

3 BOOKINGS

a) The purchaser should attend or use the facilities/services on the commencement date specified by Richard Palmer Consultancy in its confirmation of booking or invoice. Richard Palmer Consultancy shall not be liable for any costs, damages or expenses suffered by the purchaser as a result of any cancellation or postponement of the facilities/services.

b) The purchaser shall not assign its booking without prior written consent of Richard Palmer Consultancy.

4 CONFIDENTIALITY AND COPYRIGHT

The purchaser will not, unless authorised by Richard Palmer Consultancy: -

a) Disclose, provide or make available to any person other than the delegates in whole or in part any of the courseware or any copies thereof.

b) Do any act in relation to any of the courseware, which is a restricted act under the Copyright, Designs and Patents Act 1988

5 OBLIGATIONS OF THE PURCHASER

The purchaser agrees that while attending or using the facilities/services it will: -

a) Co-operate with Richard Palmer Consultancy's staff and accept their direction, supervision and control and confirm to its rules and regulations.

b) Take all reasonable steps to safeguard their own safety and the safety of any other person who may be affected by its actions whilst attending or using the facilities/services.

c) Not engage in any conduct detrimental to the interests of Richard Palmer Consultancy.

d) Not to solicit or employ or otherwise engage or contract for the services of any employee or agent of Richard Palmer Consultancy, engaged at any time in the provision and/or preparation of the facilities/services, until twelve months after the date of termination of such employee's or agents employment by Richard Palmer Consultancy or twelve months after the completion of the facilities/services (whichever is the earlier).

e) To abide by the course prerequisites.

6 CANCELLATION

a) The purchaser agrees to pay the following charges to Richard Palmer Consultancy in the event that for whatever reason, its representative fails to attend or withdraws from a training course or use a facility/service which it has booked without providing at least 28 days written notice prior to the scheduled commencement date.

WRITTEN NOTICE GIVEN CANCELLATION CHARGE

0-10 working days 100% of fee
11-20 working days 50% of fee
20+ days 25% of fee

b) Irrespective of the notice period given, the purchaser will be entirely responsible for costs incurred by Richard Palmer Consultancy or any third party associated with the booking of the facility/service such as hotel, equipment or third party services.

c) The purchaser agrees that notice of all cancellations, irrespective of the period of notice given, should be in writing, otherwise full payment will be required.

d) If the course is under subscribed, the course will be re-scheduled on an alternative date. Richard Palmer Consultancy Iwill be provide 1 weeks written notice via email to all delegates booked on to the course(s).

7 PAYMENT TERMS.

Payment is required in advance. Richard Palmer Consultancy accepts company cheques. Invoices are raised and submitted to the purchaser upon Richard Palmer Consultancy receiving oral or written confirmation of the booking of the facility/service. All fees are due for payment at least 14 days prior to the commencement of the course or service. Richard Palmer Consultancy reserves the right to charge the client the current base lending interest rate plus 3.5% on all unpaid fees.

8 POSTPONEMENTS

a) The purchaser agrees to notify Richard Palmer Consultancy in writing of any postponement which will be without charge provided a minimum of 14 days notice prior to the scheduled commencement date otherwise the following charges apply:

WRITTEN NOTICE GIVEN FEE CHARGED

0-10 working days 100% of fee
11-20 working days 50% of fee
20+ working days 25% of fee

b) Courses postponed and subsequently cancelled will be subject to level of cancellation fee that would have been applied if the course had been cancelled and not postponed. If the subsequent cancellation period is less than originally given when postponed then the cancellation fee will be charged for both instances.

9 JURISDICTION

English Law governs these terms and conditions and the purchaser agrees to submit to the jurisdiction of the High Court of Justice in England

10 ON-SITE WITH Richard Palmer Consultancy PROVIDING EQUIPMENT

The purchaser agrees that where training is provided on site at a location provided by the purchaser, the supply of adequate power supply, power outlets and extension cables and other facilities such as whiteboard-flipchart, OHP and screen is, unless otherwise agreed in writing, the responsibility of the purchaser. The purchaser further agrees to expedite the setting up of the training equipment by ensuring that the room is made ready prior to the delivery of the equipment which would normally occur one working day prior to the commencement of the course, within normal working hours.

Collection of equipment may in some instances by undertaken the day after the course. All expenses for extra visits or delays will be charged at cost.

11 PROMOTIONAL OFFERS

Occasionally, Richard Palmer Consultancy will initiate promotional offers, which may vary the terms and conditions stated above as well as offering discounts.

In such instances, Richard Palmer Consultancy reserves the right to withdraw any promotional offer at any time without providing any due reason. Any discounts offered will be based upon current standard prices. Clients who already benefit from a discounted price may select either the promotional offer or their agreed discount, but not both.

12 COURSES

a) Richard Palmer Consultancy constantly updates is courseware and therefore reserves the right to amend without notice the course contents and structures. The issuing of the Course Outline is intended only as a guide and does not form part of any contract with the client. Clients booking workshop courses, which use units of one or more course manuals will be issued manuals only with the units requested. Unless otherwise agreed in advance and confirmed in writing, the composite manual must not exceed the size of a standard course manual.

b) Clients booking dedicated company courses are responsible for ensuring that all delegates are of an equal level in terms of current knowledge, abilities and capacity to learn when they (the client) have identified the course content. Richard Palmer Consultancy will give an indication of the duration of a course structure designed by the client based on the average performance of end-users but cannot be held responsible if one or more delegates are not able to cover the course content in the estimated time. Delegates will however continue to benefit from receiving the full courseware content and the help-line support for the full course content as agreed at the time of booking.

c) Course finish times are approximate and based upon eight delegates of average ability proceeding at a normal rate of progress. Early completion of the course does not qualify the purchaser for either a proportional rebate or for delegates to train in other areas. Tutors are however available to consolidate the course up to 5pm.

d) If numbers on a Public Course are not sufficient to make the course viable, Richard Palmer Consultancy reserves the right to postpone, or convert the course to a reduced duration course at no extra cost to the client.

13 OWNERSHIP OF GOODS OR SERVICE SUPPLIED

The title of any goods, materials, manuals or software supplied by Richard Palmer Consultancy as part of or in full of any service undertaken by Richard Palmer Consultancy remains invested in Richard Palmer Consultancy until full and final payment is received.

14 SOFTWARE

The purchaser agrees that whilst their delegate(s) attend any Richard Palmer Consultancy course, the license to use the software at their place of business will, for the duration of the course only, be temporarily loaned to Richard Palmer Consultancy for the sole purpose of training their delegate(s).